- What is your e-mail address?
- Do you offer wholesale?
- Are taxes added to my order?
- Is it really FREE shipping?
- When do I get order confirmation?
- How do I track my order?
- When does out of stock stuff come back in and do you notify me?
- Who did your website?
- Any testimonials? Yep!
- How secure is your site? Payment methods?
- What is a good eyelet setter?
What is your e-mail address? TOP
firstname.lastname@example.org or email@example.com
Do you offer wholesale? TOP
Sorry, no. We had to discontine selling wholesale as we have so many retail orders that we are always busy filling. We want to give quick service to our customers. The volume of wholesale orders was slowing us down.
Are taxes added to my order? TOP
Applicable taxes for Canadian orders are due at checkout. PST, GST or HST is added to your order at checkout. The rate is calculated according to the rates outlined by the various provinces and Government of Canada.
Is it really FREE shipping? TOP
Yes we ship 1st class Canada Post. It isn't the quickest method but it is reliable. Larger bulky orders are shipped Parcel Post. We have a minimum order- it just wouldn't make sense to offer free shipping on one piece of paper.
When do I get order confirmation? TOP
As soon as I print out your order for filling I will send an email confirmation. Due to summer holidays I am a little slower, so please be patient. It could be a couple of days before we let you know but be assured your order will be filled in the order received and as quicky as possible.
How do I track my order? TOP
Larger orders are send Parcel post and we can track them, but the smaller ones are not.
When does out of stock stuff come back in and do you notify me? TOP
We are constantly ordering, as our stock moves out very quickly. Sometimes the suppliers are out, then there can be lenghtly delays. I will notify you that something comes back in if you request notification only.
Who did your website? TOP
Susan at villagewebdesign.com - excellent, reasonable, answers quesions promptly, good with a dummy like me!
Any testimonials? Yep! TOP
Good morning Allison > I just rec'd my order - thanks for the speedy service and excellent product. > As before, I'm thrilled to be able to buy from a Canadian source AND NO > SHIPPING!! I don't know how you do it. The bonus package is an extra added > surprise. Thanks again, I will continue to order from you. > Cathy M > Paris, Ont.
Hello Allison-received my order and once again am just thrilled-it's like Xmas when your packages come-I just love the new dog pkgs-don't know yet what I will do with them but give me time and they will find a space in my album. Thanks again. C.
How secure is your site? Payment methods? TOP
I use Paypal credit card processing- a very large and reliable company. You can use PAYPAL for your credit card and direct from your Paypal account. They are just opening Paypal Canada so now it will be even more friendly to Canadians.
What is a good eyelet setter? TOP
My new favorite is the Crop-A Dile. It is fabulous for all eyelets. My eyelets are brass or aluminum, and setting a brass eyelets can be difficult, but with the Crop-O-Dile it is easy! This tool gets rave reviews in all the magazines, and I totally agree. A good investment.